Navigation Wealth Ltd, trading as Navigation Wealth, values feedback from our clients and is committed to dealing with complaints promptly, fairly and transparently. If we have not met your expectations, please tell us so that we can put things right. This page explains how to make a complaint and what will happen next. A copy of our full complaints procedure is available on request.
How to Make a Complaint
You can make a complaint by phone, in person, by post or by email. Making a complaint is free of charge.
Phone: 021 4909104
Email: info@navwealth.ie
Postal Address: Northpoint House, Northpoint Business Park, Mallow Road, T23 AT2P
If you make your complaint by phone or in person, we will offer to treat it as a written complaint.
What Happens Next
- We will acknowledge your complaint in writing within 5 working days and tell you who is dealing with it. That person will be your point of contact until the complaint is resolved.
- We will keep you updated in writing at least every 20 working days.
- We aim to investigate and resolve your complaint within 40 working days. If we cannot, we will explain why and tell you when we expect to resolve it.
- Within 5 working days of completing our investigation, we will write to you with the outcome and, where relevant, the terms of any offer we are making.
If You Are Not Satisfied
If you are not satisfied with our response, or your complaint has not been resolved within 40 working days, you can refer it to the Financial Services Pensions Ombudsman, free of charge.
Financial Services and Pensions Ombudsman Lincoln House, Lincoln Place, Dublin 2, D02 VH29 Phone: 01 567 7000 Email: info@fspo.ie Website: www.fspo.ie
Last updated: (Nov 2026)